FAQs
How can I contact Your Essentialz?
Please fill out the enquiry form on the Contact Us page. We aim to respond within 24 hours.
Do you ship worldwide?
Yes, we ship worldwide.
Can I change or cancel my order?
To process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing your order.
After 12 hours, changes cannot be guaranteed, however, you may return your order for a full refund once it is received.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, AMEX) and PayPal. Additional Buy Now, Pay Later options may be available at checkout.
When will my order be processed?
Orders are processed Monday to Friday.
Processing time: 1–3 business days.
Orders are shipped the next day after processing.
Please allow additional time during holidays or sale periods.
How long will it take to receive my order?
Due to high demand, orders typically arrive within 7–14 business days after processing.
What if I do not receive my order?
If your order does not arrive within 30 days after shipping, you are eligible for a full refund.
Will I be charged customs or taxes?
Prices shown are in GBP (£) and tax-free.
Depending on your country, you may be required to pay duties and taxes upon delivery. These fees are determined by your local customs office and are your responsibility.
We are not responsible for delays caused by customs clearance. Please contact your local customs office for more details.
How do I return an item?
Please fill out the enquiry form on the Contact Us page. Our team will guide you through the return process step by step.
What if the items I received are defective, incorrect, or damaged?
If you receive merchandise that is incorrect, missing, or defective, please submit an enquiry through the Contact Us page.
Include your Order Number and photos of the issue so we can resolve your case as quickly as possible.
When will I receive my refund?
Refunds are issued to your original payment method.
Card refunds typically take 7–10 business days after we receive your return or confirm cancellation.
If you have not received your refund after this time, please contact your bank or card provider, as it may take additional time to appear in your account.